Help & FAQ

Yes. Browsing, signing up, posting listings, messaging and saving are all free. We may add optional paid promotions later — those will always be clearly priced before you commit.

No — you can browse and search every section without signing in. You only need an account to post a listing, message a seller, save items, RSVP to events or apply to jobs.

Absolutely. The diaspora is a core audience. You can browse, message and apply from anywhere. Currency can be switched to USD, GBP, EUR, ZAR and others from the top bar.

Tap the + button in the bottom nav (or /post on desktop), pick a section, and fill in the form. Drafts auto-save as you type — if you close the tab, your title and description will be there when you come back.

New listings go to Pending review first while we check them against the community rules. Most are approved within a few hours. You can see status on /profile/listings.

On /profile/listings, open the menu (⋮) on the listing and choose Mark as sold (or Mark as filled for jobs). The listing disappears from the public list but stays in your history — you can re-list it anytime.

It re-publishes your active listing so it appears at the top of the section feed again. Available once every 24 hours per listing.

Active listings auto-expire after 90 days. You'll get an in-app notification when they do, and you can re-list with one click. This keeps the marketplace fresh.

Open the listing and use Message owner at the bottom. Some sellers also reveal a phone number for WhatsApp; tap the phone icon to see it.

Either the other person blocked you (rare), or your network dropped. The chat will show an error and let you retry.

Open the chat with them and tap Block in the header. They won't be able to message you again. You can unblock anytime from the same place.

Go to /profile/verify, upload a clear photo of a government ID, and an admin will review it (usually under 48 hours). Verified sellers get a badge and rank higher in search.

Tap the Report button on the listing or the user profile. Our team reviews every report. If it's urgent or illegal, also contact local authorities.

Sign out, then on the sign-in page tap Forgot password. We'll email you a reset link.

Go to /profile → settings → delete account. Or email us. Some content (messages already delivered, reviews) may remain for the people who relied on it. See our Privacy Policy for detail.

Only what we need to run the platform. The full breakdown is in our Privacy Policy.

Yes! Every month we pick a Best Listing of the Month. The winning listing gets a gold badge, is featured at the top of the feed for about a week, and appears on our hall of fame. You don't apply — our team shortlists the best listings automatically based on views, enquiries and how complete the listing is. So add clear photos, a full description, a price and the right category to give yourself the best chance.

Share your personal invite link (find it on /profile/referrals). When someone joins with your link and takes a real first step — getting verified, posting their first listing, or making their first sale — within 14 days, it counts as a genuine invite and you become eligible for a reward (for example airtime).

Yes — to keep it fair, you can earn rewards for up to 5 successful invites per calendar month. Your referrals page shows how many of your 5 slots you've used this month. The limit resets on the 1st of each month.

Once an invite qualifies, it appears in our admin rewards queue. A staff member confirms it and sends your reward to the phone number on your account. Rewards are given at our discretion and only for real, genuine sign-ups — see the full rewards rules. Creating fake accounts to farm rewards will disqualify you.

The search box on /explore searches every section at once. Use filters on the side (or the filter sheet on mobile) to narrow by city, category, price range or verified-only.

Yes — set up a saved search from any list page (jobs, marketplace, properties, etc.). Tap Save this search, give it a name, and you'll get a daily email digest of fresh matches.