Terms of Service

Malawi Living Hub (“we”, “us”, “the platform”) is an online marketplace and community platform serving people living in, connected to, or visiting Malawi. By creating an account or using this site you agree to these Terms. If you don't agree, please don't use the platform.

• You must be at least 18 years old, or 13 with parent/guardian consent.
• You must give accurate information when signing up and posting.
• One person, one personal account. Businesses may operate a separate business account.
• You are responsible for keeping your password safe and for everything that happens on your account.

You may list goods, services, jobs, properties, vehicles, events and other content that is legal in Malawi and that you have the right to offer.

You may not post:

• Anything illegal under Malawi law, including controlled drugs, ivory, endangered species, counterfeit currency or stolen goods.
• Firearms, ammunition, or weapons of any kind.
• Adult / sexual content, escort services, or human trafficking — zero tolerance.
• Pyramid schemes, MLM recruitment dressed up as “jobs”, get-rich-quick schemes, or financial scams.
• Hate speech, harassment, threats, or content targeting a person or group by race, tribe, religion, nationality, gender, disability or sexuality.
• Spam, repeated duplicate listings, or content posted purely for SEO.
• Other people's photos, copyrighted text, brand logos or images you don't own the rights to.
• Personal data of third parties (their phone number, ID, photo) without their consent.
• Misleading prices, fake stock, or bait-and-switch listings.
• Graphic images of slaughtered or dead animals — meat sellers must use clean, professional photos or a flyer.
• Fake or unlicensed medicines, “village doctor” / “traditional cure” listings, or health products making medical claims (medicines are regulated by Malawi's PMRA).

See the full, current list in our Community Rules & Prohibited Items.

We may remove any listing at our sole discretion if we believe it violates these rules, and may suspend or delete repeat-offender accounts.

We are a platform, not a party to your transactions. When you buy, sell, hire, rent or otherwise deal with another user:

• You inspect the goods or service yourself before paying.
• You agree price and delivery terms directly with the other party.
• We don't hold escrow, we don't guarantee delivery, and we don't process payments between users (unless explicitly stated otherwise on a future paid service).
• We can't force a refund or reverse a transaction — that's between you and the other party.

Stay safe: meet in public, inspect before paying, never send money up-front to a stranger, and report anything that feels wrong via the “Report” button on the listing.

You keep ownership of everything you post (your photos, descriptions, CV, reviews, messages). By posting, you grant us a non-exclusive, worldwide, royalty-free licence to host, display, distribute and promote that content on the platform and in promotional contexts (e.g. social media posts about the platform). This licence ends when you delete the content, except where the content has already been shared with another user (e.g. messages they've received).

We offer optional identity verification. Verified users get a badge. Verification doesn't mean we endorse anyone — it just means a real person uploaded a real ID. Reviews left by other users reflect their personal opinions; we don't fact-check them, but we do remove reviews that are clearly fake, defamatory or retaliatory if reported.

The core platform is free to use. We may offer paid promotions in future (featured listings, premium accounts, etc.). Where you pay for a service:

• Prices are shown before checkout, inclusive of any applicable taxes.
• Refunds are case-by-case — contact info@malawilivinghub.com within 7 days.
• We are not responsible for losses arising from a paid promotion that didn't produce sales — promotion is exposure, not outcome.

We may suspend or terminate your account if you:

• Break these Terms, our Community Rules, or Malawi law.
• Receive multiple credible reports from other users.
• Attempt to abuse, hack, scrape, overload or reverse-engineer the platform.

You can delete your account at any time from your profile. Some content (e.g. messages already delivered, reviews you've written) may remain visible because other users rely on it.

See our Privacy Policy for what data we collect, how we use it and your rights.

The platform is provided “as is”. While we work hard on uptime and quality, we don't guarantee the platform will be available 24/7, error-free, or that listings are accurate.

To the maximum extent permitted by law, we are not liable for:

• The conduct, content, accuracy or quality of any user, listing, review or message.
• Losses from transactions between users.
• Indirect, incidental or consequential damages.

Where the law does not allow us to exclude liability (e.g. for our own gross negligence or fraud), our total liability to you is limited to whatever you have paid us in the 12 months before the claim.

We may update these Terms from time to time. If we make material changes, we'll show a notice on the site and update the “Last updated” date above. Continued use after a change means you accept the new Terms.

These Terms are governed by the laws of the Republic of Malawi. Disputes will be handled by the courts of Malawi, except where local consumer-protection law gives you the right to bring a claim in your own country.

Questions? Email info@malawilivinghub.com or use the channels on our contact page.