1. How to request deletion
To permanently delete your account, email us from the address you registered with:
Subject line: Delete my account. Please send it from your registered email so we can verify the request. If you can't use that address, include enough detail (your name and the email on the account) for us to identify you safely.
We confirm receipt and complete the deletion within 30 days. We'll email you when it's done.
2. What gets deleted
When we delete your account, we remove:
- Your account and profile — name, email, phone number, password, profile photo and handle.
- Your listings — titles, descriptions, prices and photos you posted.
- Your messages sent through the inbox.
- Your saved searches, saved listings and notification preferences.
- Your verification documents (ID photos), if you ever uploaded any.
- Your CV / job-seeker profile, if you built one.
3. What we keep, and why
A small amount of data may be retained after deletion where the law requires it or where other users rely on it:
- Records of paid transactions — kept as long as tax and accounting law requires, then deleted.
- Content others depend on — e.g. a review you left or a message already delivered to another person may remain, but is disassociated from your identity where possible.
- Safety records — if your account was actioned for fraud or abuse, we may keep a minimal record to protect the community.
- Offline backups — any copy held in the owner's secure offline backup is purged within 30 days of deletion.
4. Delete some data without closing your account
You don't have to delete the whole account to remove specific data. While signed in you can:
- Delete individual listings from your profile.
- Edit or clear your profile details and photo.
- Turn off email digests in notification settings.
To get a copy of your data instead of deleting it, sign in and open your profile → Download my data for an instant download — or email info@malawilivinghub.com.